InnerSpace default metrics | InnerSpace Help Center & Documentation

InnerSpace provides dashboards to help organizations understand how their office spaces are used. The Spaces and People sections offer complementary views of workplace activity, giving valuable insights to workplace strategists, facility managers, and portfolio managers. These dashboards track how many people occupy spaces and how those spaces are utilized, as well as employee attendance patterns over time. This article provides an overview of each metric on the Spaces and People dashboards and tips on interpreting the data. (Note: A separate article explains occupancy and utilization terminology in detail – refer to that resource for definitions of key terms.)

People dashboard

The People Dashboard centers on attendance trends and employee presence data. Instead of focusing on space usage, it tracks how many people come into the office, how often they come, and how long they stay. This dashboard helps organizations understand work patterns: Are employees coming in every day or only a few times a week? How many unique individuals use the office in a given period? What is the typical time spent on site?

People dashboard metrics

Metric	Definition	Usage
Average Attendance	The average number of unique people coming into the office each day over the selected time period.	A basic KPI of how many people are using the office. Useful for tracking engagement and space needs.
Peak Attendance	The highest number of unique visitors seen over a single day in the measured period.	Helps you see the busiest days in the office. Useful for testing whether the space can handle full staff presence.
Peak Concurrent Attendance	The maximum number of people present during the busiest hour in the selected timeframe.	This helps spot crowding and space strain that average or total counts can’t reveal—like when lunch areas, elevators, or meeting rooms hit capacity even if daily totals look fine. Use this to check whether your office feels “too full” at peak times and whether space supports safe and comfortable use.
Time on Site	The average duration individuals spend in the office per visit.	Shows how long people stick around. Short visits could mean people are just dropping in; long ones mean the office supports deep work.
Attendance Frequency	The average number of days per week employees come into the office.	Helps understand hybrid work habits. Are people in once a week or most of the time? Useful for team coordination.
Frequency Trend	Tracks changes in attendance frequency over time.	Tells you if in-office habits are shifting. Great for seeing how well return-to-office plans are working.
Daily attendance	The number of unique people in the building every day over the selected time.	Shows how many different people are using the office each day. This helps track long-term trends and spot silent drop-off in attendance. If this number drops while other metrics (like frequency or peak attendance) stay steady, it could mean the same small group is coming in often, while most people are staying away.
Group summary	This Group Summary graph shows the relative prevalence of automatically generated "Smart groups" or cohorts that share work styles such as people who prefer full days in office, vs. those who don't and others.	Inform real estate decisions, hybrid work policies, and office design by highlighting dominant work styles ensuring the workplace aligns with actual usage trends.

Spaces dashboard

The Spaces Dashboard focuses on building and space utilization trends. It highlights how different areas of the workplace are occupied over time and how fully they are used. This dashboard helps you answer questions like: Which days is the building busiest? What times of day see the peak traffic? Are meeting rooms being utilized or sitting empty?

Spaces dashboard metrics

Metric	Definition	Usage
Average Occupancy	The fullness of a space (number of people as a percentage of capacity), when in use.	Helps track how full spaces get when they’re being used. Useful for identifying whether spaces are fit for purpose, and over-crowding.
Peak Occupancy	The highest occupancy percentage reached in a space during the measured period.	Shows the fullest point a space reaches. Helps with planning for high-demand days or rethinking space capacity.
Ghost Meetings	The percentage of scheduled meetings where no one attended. (Requires room booking data to be integrated.)	Helps identify wasted space due to abandoned reservations and informs meeting room policy adjustments.
Average Utilization	The percentage of time a space is in use during business hours.	Helps measure how often spaces are used. A low number might mean a space isn’t needed or could be repurposed.
Daily Building Occupancy	Tracks the daily fullness of the building over the selected timeframe.	Shows if building usage is going up or down. Great for long-term planning and understanding if office attendance is stable or changing.
Busiest Days of the Week	Identifies which days see the highest occupancy on average.	Helps with planning cleaning, events, and staffing. If Wednesdays are always busiest, plan team meetings then.
Busiest Hours of the Day	Shows when the building is most occupied throughout the day.	Tells you what times need the most support. Useful for adjusting services like lunch hours or IT help coverage.
Occupancy by Space Type	Displays utilization levels for different types of spaces (meeting rooms, workstations, lounges, etc.).	Helps determine if certain spaces are over- or under-utilized and informs space redesign decisions.
Daily floor occupancy	Tracks the daily average fullness of each floor in the building each day over time.	Useful for spotting trends in office attendance and understanding long-term usage patterns at the floor level.
Busiest days of the week by floor	Identifies which days see the highest occupancy on average at the floor level.	Like the building level metric, this helps more specifically plan staffing, cleaning schedules, and in-office collaboration days.
Top 10 Rooms by Occupancy	Identifies the rooms with the highest occupancy rates.	Helps pinpoint which rooms are most frequently used. Facility managers can ensure these popular rooms are well-equipped and consider replicating their features or adding similar spaces elsewhere to meet high demand.
Bottom 10 Rooms by Occupancy	Identifies the rooms with the lowest occupancy rates.	Highlights under-used meeting rooms. Managers might investigate why these spaces have low use (e.g., location, amenities) or decide to repurpose or redesign them to improve utilization.
Average Number of Occupants in Meeting Rooms	Displays how many people typically use meeting rooms by size category.	Shows typical meeting size for each room category. This helps ensure room sizes align with actual usage – for example, strategists can verify if large rooms are often under-filled or if small rooms are overcrowded, guiding future space planning.
Vacant Rooms vs. Booked	Shows the percentage of meeting rooms that are booked but remain unoccupied.	Reveals how often booked rooms go unused (“no-shows” or ghost meetings). A high percentage indicates inefficiencies in scheduling – facility managers can use this insight to adjust booking policies or add check-in systems to reduce unused reservations and optimize space usage.

Use Cases and Insights

Combining the data from the Spaces and People dashboards can lead to powerful workplace insights and inform strategic decisions. Here are a few ways to leverage these metrics to optimize your workplace strategy:

Optimizing Space Allocation – Use occupancy by space type to determine if spaces align with employee needs.
Managing Peak Demand – Identify and address over-crowded days or times.
Enhancing Employee Experience – Tailor workplace amenities to fit attendance patterns.
Informing Portfolio and Real Estate Decisions – Identify underutilized space to consolidate, repurpose or reduce.
Tracking Return-to-Office (RTO) Strategies – Monitor attendance trends to assess workplace policy effectiveness.
Improving Utilization – Identify inefficiencies in space use and adjust workplace design accordingly.

Please reach out with any other questions

The Spaces and People dashboards in InnerSpace provide a comprehensive view of workplace usage. By understanding each metric – from occupancy and utilization rates to attendance patterns and frequency – workplace leaders can make informed decisions to optimize both space and experience. In summary, the Spaces dashboard tells you how your rooms and buildings are being used, and the People dashboard tells you how your people are using the office.

These dashboards turn raw data into actionable intelligence: they highlight trends, uncover inefficiencies, and validate assumptions with facts. Regularly reviewing these metrics helps facility managers, workplace strategists, and portfolio managers create workplaces that are both efficient and engaging.